A:It is necessary to use a specialized forklift to lift the battery to the installation height.
A:If you can't find certain accessories during installation, please check the accessories list in the user manual and contact customer service for reissuing the missing parts.
A:Turn off the inverter, solar panels (if applicable), and the battery circuit breaker. Ensure there is no voltage at the battery connection point. Disconnect all wiring and reconnect following the installation manual in SECTION 3.5. Restart the battery. If the issue persists, contact customer service for further assistance.
A:Check the inverter settings:
1. Ensure that GREEN battery is correctly selected in the inverter's battery list.
2. Observe the inverter's display screen for State of Charge (SOC) indication.
Verify the CAN communication cable is connected properly between the E10 battery and the inverter.
3. If the issue persists, turn off the inverter, solar switches (if applicable), and the battery circuit breaker. Ensure there is no voltage at the battery connection point. Disconnect all wiring and reconnect following the installation manual in SECTION 3.5. Restart the battery then restart the inverter. If the problem persists, contact customer service for further assistance.
A:The system has a fault. Please check the Smart Life APP for the error code, and contact customer service for assistance.
A:Check if the Wi-Fi LED is blinking. Ensure that Bluetooth and Wi-Fi are enabled on your smartphone/tablet. Verify that the connected Wi-Fi environment is functioning correctly. If all the above are confirmed and the issue persists, contact customer service for assistance.
A:1. Restart the BMS.
2. Contact technical support for assistance.
A:1. Turn off the inverter.
2. Turn off all battery DC breakers.
3. Upgrade the batteries one by one.
4. After all batteries have been upgraded, turn on the DC breakers one by one.
5. If the above methods fail, please contact our technician.